Evaluate the quality, efficiency, and compliance of your IT and business service delivery. QMICS service audits assess whether your services are meeting defined SLAs, customer expectations, and regulatory obligations — identifying gaps and delivering actionable improvement recommendations.
We evaluate whether your IT and business services are meeting defined Service Level Agreements — reviewing performance data, incident records, and customer feedback to assess SLA adherence and identify chronic underperformance.
Our auditors assess how services are experienced by end users — analysing satisfaction surveys, ticket trends, escalation patterns, and feedback channels to identify service quality gaps and improvement priorities.
We examine your service governance frameworks — reviewing service ownership, accountability structures, escalation paths, and decision-making processes to ensure services are managed with appropriate oversight and control.
We audit your service catalogue for completeness, accuracy, and alignment with actual service delivery — verifying that services are correctly defined, priced, scoped, and supported by documented processes and responsibilities.
Service audits provide an objective, evidence-based assessment of your service delivery quality — enabling targeted improvements that directly enhance user satisfaction and business outcomes.
Independent service audits demonstrate commitment to quality — building trust with clients, satisfying contractual audit obligations, and strengthening vendor accountability through objective assessment.
Many regulatory frameworks and enterprise contracts require periodic service audits. QMICS ensures your service delivery meets these obligations with thorough, documented, and defensible audit evidence.
Service audit findings provide objective data on service performance — enabling leadership to make informed investment, resourcing, and improvement decisions backed by evidence rather than assumptions.
A structured, proven approach delivering measurable results at every stage.
We work with stakeholders to define the audit scope — identifying the services, SLAs, standards, and contractual requirements against which the audit will be conducted and setting clear success criteria.
We collect and analyse service performance data — including SLA metrics, incident and problem records, customer satisfaction scores, change logs, and service catalogue documentation for objective evaluation.
Our auditors conduct structured interviews with service owners, delivery teams, and end users — gathering qualitative insights on service quality, pain points, and governance effectiveness beyond what metrics alone reveal.
We identify service delivery gaps, SLA breaches, and governance weaknesses — performing root cause analysis to understand underlying drivers and distinguish systemic issues from isolated incidents.
We deliver a comprehensive service audit report with findings, ratings, and a prioritised improvement roadmap — providing practical recommendations with clear ownership, timelines, and success metrics for each action.
Contact our service audit experts today for a free consultation tailored to your organization.